Frequently asked questions
RUO research peptides — handling, shipping, certificates, returns.
Are these peptides for human consumption?
No. Every product is sold for research use only. We do not provide dosing guidance, medical advice, or therapeutic recommendations.
How do I get a Certificate of Analysis (COA)?
Every lot ships with its HPLC COA included in the package. If you need a copy emailed, contact [email protected] with your order number.
How long does shipping take?
Domestic orders ship within one business day; insulated 2-day mail is included free over $200. International orders require a customs broker.
Do you offer institutional pricing?
Yes. Use the contact form with the topic Institutional / wholesale pricing; we respond inside one business day.
What's your return policy?
Sealed, unopened, in-date vials within 14 days of delivery. Opened vials cannot be returned for biosafety reasons.
Are you GMP?
We are not GMP — we are RUO. Our products are HPLC-verified for identity and purity but not manufactured under pharmaceutical GMP.